OnTracWS

In this Guide

Overview and Supported Services

Overview

OnTrac is a regional parcel carrier. See the section Supported Origins and Destinations for specifics on the region that OnTrac serves.
Note: OnTracWS is the OnTrac carrier name used in the Parcel Web Admin tool to indicate that this carrier makes use of the OnTrac Web Service (WS). References to the OnTracWS carrier in Parcel thus use the "OnTracWS" designation, while references to OnTrac as a company (for example, "the OnTrac Web site") use the term "OnTrac."

New OnTrac Service

In addition to the services described in the following section, OnTrac now also offers a service called DirectPost that operates in conjunction with the U.S. Postal Service (USPS). For more information on this service, see the following Help topic: OnTrac DirectPost.

Supported Services

OnTracWS offers the following Services:

Service Name in Parcel

Carrier Service Code

Description

Gold

G

OnTracWS Sunrise Gold service. Delivery is next business day by 8AM; Saturday delivery by 12:00 noon.

Ground

C

OnTracWS Ground service. Next-day and two-day ground service guaranteed by end of business day; Saturday delivery by prior arrangement with OnTracWS.

Palletized Freight

H

OnTracWS Palletized Freight service. Minimum weight is 300 palletized lbs. Delivery is next business day by 5:00 PM; Saturday delivery by prior arrangement with OnTracWS.

Sunrise

S

OnTracWS Sunrise service. Delivery is next business day by 10:30 AM; Saturday delivery by 2:00 PM.

Note: For more information on OnTracWS services, see the OnTrac Web site: http://www.ontrac.com

Options/Special Services

An OnTracWS carrier offers the following options/special services:

Option/Special Service

Description

Collect on Delivery (COD)

OnTrac will deliver packages up to a value of $10,000 and collect payment for the shipper.

Saturday Delivery

Packages picked up on Friday can be delivered on Saturday for an additional charge per shipment

Signature Required

Obtaining a signature for the delivery is free of charge. For an additional fee, OnTrac will obtain a signature from an adult over 18 years of age and will check a government-issued I.D.

Declared Value

This option provides insurance for packages whose value exceeds $100 up to $25,000. OnTrac covers the first $100 for damage or loss of shipment at no extra charge. If the value of the shipment exceeds $100, you can declare this value up to $25,000 per shipment for an additional sliding charge.

Notes:

  • These special services can be specified on the Warehouse Options screen when setting up an OnTracWS shipment.

  • See the OnTrac Web site for more information on these options.

Billing Types

The OnTracWS carrier includes the following billing types:

  • Consignee/Collect

  • Prepaid

Forms and Reports

The OnTracWS carrier includes the OnTrac End of Day (EOD) Manifest.

Labels

The OnTracWS carrier includes the following labels:

  • OnTracWS Shipping Label

  • Standard Pre-ship (PSHP) License Plate label

Packaging Types

The OnTracWS carrier includes the following packaging types:

  • Letter packaging

  • User packaging

Supported Origins and Destinations

OnTracWS services every zip code in California and major metropolitan areas in the following western and northwestern states:

  • Arizona

  • Colorado

  • Idaho

  • Nevada

  • Oregon

  • Utah (Salt Lake City metro area)

  • Washington

Note: Check the OnTrac Web Service for updates to areas serviced.

Supported Printers

Parcel supports the following label printers when printing the OnTracWS Shipping Label:

  • Zebra

  • PNG (laser printing)

Note: Parcel supports only models of the printers listed above which provide a 203 dpi resolution.

OnTrac DirectPost

OnTrac DirectPost combines OnTrac Ground with the final mile delivery network of the U.S. Postal Service (USPS). Shipments thus bypass many of the traditional steps in the USPS process and are delivered directly to local destination USPS facilities. This makes the process more efficient, giving customers faster access and guaranteed delivery to the USPS without the additional cost of Ground delivery. OnTrac picks up the package and the Post Office delivers it faster with less overall handling. Additionally, this service provides optional tracking capabilities for more precise arrival times.
Notes:

  • Shippers who ship a minimum of 500 small, lightweight packages per day can use this service throughout OnTrac's eight-state service area.

  • Some information in this topic is taken from the OnTrac Web site.

DirectPost Features with USPS Services

OnTrac DirectPost includes the following features:

  • Dock-to-doorstep pickup and delivery.

  • Guaranteed delivery to a destination USPS facility via OnTrac Ground.

  • Transit days are one day greater than OnTrac Ground (see OnTrac Ground transit maps).

  • Maximum weight is 70lbs.; maximum dimensions are 27 in. length x 17 in. height x 17 in. width.

  • Tracking details are available for delivery milestones on either ontrac.com or usps.com.

  • No Residential Delivery Fee is required.

  • No Delivery Area Surcharge is required.

  • No Dimensional Weight is required.

  • No Extended Delivery Area Surcharge is required.

  • The DirectPost service includes $100 liability coverage for every shipment.

  • Coverage extends to every residential address within the OnTrac service area, including P.O. boxes, as well as APO, FPO and DPO destinations.

OnTrac DirectPost operates in conjunction with the following USPS domestic services:

USPS Service

Description

First Class Mail

First Class Mail is for letters, and large envelopes. This service, along with Priority Mail and Priority Mail Express, can be used for personal correspondence, handwritten or typewritten letters, and bills or statements of account. It may also be used for advertisements and lightweight merchandise.

Bound Printed Matter (BPM)

The BPM service is for permanently-bound sheets of advertising, promotional, directory or editorial material such as catalogs and phone books.
Note: This DirectPost service is available with tracking and without tracking.

Media Mail (MM)

Mail books, sound recordings, recorded video tapes, printed music, and recorded computer-readable media (such as CDs, DVDs, and diskettes). Cannot contain advertising except for incidental announcements of books.
Note: This DirectPost service is available with tracking and without tracking.

Parcel Select

This USPS service is for machinable parcels that fall within a certain weight and size range.

Parcel Select Lightweight

This USPS service is for machinable and nonmachinable parcels that fall within a certain weight and size range.

Priority Mail

Priority Mail is for delivery of documents and packages in an average of two to three days. Flat-rate shipping is also available for any destination and any weight up to 70 lb. when you use either Flat Rate Envelopes or Flat Rate Boxes.

Note: First Class, BPM, Parcel Select, and Priority Mail all include multiple USPS options. See the following USPS Help topic for more information on these services: U.S. Postal Service (USPS) - Supported Services .

Single Account Number for Multiple Location IDs

Parcel allows shippers to use the same shipper account to ship from multiple shipping locations.
For Example:

  • Instance-1- Country - USA, Location – Chelmford, Carrier – OnTracWS, Account Number – 185382, Domestic Code – OnTracWS01.

  • Instance-2- Country - USA, Location – Chelmford, Carrier – OnTracWS, Account Number – 185382, Domestic Code – OnTracWS02.