BluJay Solutions Parcel 21.1.0 - User Guide
UPS - UPS Returns® Special Services |
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UPS offers two different types of Returns Service:
•Original shipper provides the return label to the customer and the customer makes arrangements to drop off the package at a UPS location or requests a pickup from UPS at their location.
oUPS Returns® – Print Label
oUPS Returns® – Print and Mail
oUPS Returns® – Electronic Return Label
•Original shipper requests UPS to pick up the package at the customer’s location (label is generated on the UPS side after you upload the PLD file). UPS makes one attempt or three attempts to pick up the package depending on which of the following Returns Plus Services you select:
oUPS Returns® Plus – One Pickup Attempt
oUPS Returns® Plus – Three Pickup Attempts
You can select only one UPS Returns® Special Service per package (multi-piece shipments with a Returns Special Service are not allowed).
All UPS Returns® Special Services include the following:
•Availability via UPS Next Day Air® (including Early A.M.), 2nd Day Air® (including A.M.), 3 Day Select®, and Ground service.
•Disallowed with Bill Consignee, Bill Recipient, Hazardous Materials, any C.O.D., any UPS Delivery Confirmation, Quantum View® Inbound™, Quantum View® Notify™, Residential Delivery, Saturday Delivery, Saturday Pickup, or Shipper Paid Insurance Special Services.
Note: If the shipper wants to bill the customer for the return, the shipper needs to do so outside of Parcel or use Bill Third Party if the customer making the return has a UPS account number.
•Transportation charges are billed at time of delivery of the returned package.
•UPS retrieves the pickup location from the PLD file.
•You must enter a merchandise description when you select one of these Special Services.
•The original package does not have to be a UPS-delivered package but must fall within UPS size and weight limits and conform to UPS packaging guidelines.
•When you process a UPS Returns® package, enter the customer’s address as the Receiver address. For the UPS Returns® - Print Label Special Service, Parcel automatically moves that Receiver data to the return address area of the label. Parcel moves the Alternate Return Address data (if it is being used) or the ShipFrom data to the ShipTo area of the label. You should use the Alternate Return Address Special Service if your shipping address is not the location that is receiving the returned package. For all of the other UPS Returns® services, Parcel swaps the addresses as just described before sending them to UPS.
To Access UPS Special Services:
1.On the Parcel Warehouse screen, configure a UPS shipment, and then click [OPTIONS].
2.Select the More Shipment tab, and then, under the Shipment Level Options section, select one of the following options from the UPS Returns® drop-down list.
UPS Returns® Special Service |
Service Description |
Electronic Return Label |
UPS sends an e-mail to the customer which contains an Internet link to the return label. The customer clicks the link in the e-mail to print the label. The customer applies the label to the package and drops it off at any UPS location or requests a pickup from UPS. Select the More Shipment tab, then select Electronic Return Label from the Return Service list. Type a description of the item being shipped in the Merchandise Description field. In the fields that appear at the bottom of the screen, type the e-mail address of the customer, an e-mail address to receive failed e-mail attempts (optional), and any additional information in the memo field. |
One attempt |
UPS makes one attempt to pick up the package from the consignee. If the package cannot be picked up on the first attempt, the driver leaves the label at the pickup location. The consignee then applies the label to the package and drops it off at a UPS Customer Center, Daily Pickup Location, shipping outlet, or gives it to a UPS driver. Note: The Declared Value limit is $1,000/package. |
Print and Mail Return Label |
Upon shipper’s request, UPS prints the label and mails it to the customer. The customer applies the label to the package and drops it off at any UPS location or requests a pickup from UPS. |
Print Return Label |
Shipper prints the label for the return of the package. You can include the label with the original shipment (if you anticipate that the customer may need to return it) or mail it to the customer after the customer requests the return. The customer applies the label to the package and drops it off at any UPS location or requests a pickup from UPS. To use the UPS Returns - Print Label Special Service at the time of processing the original package (to include the return label inside the original package), process the original package first without selecting the Print Return Label Special Service, then process the same package again only this time selecting the Print Return Label Special Service. |
Three attempts |
UPS makes three attempts to pick up the package from the consignee. If the package cannot be picked up on the third attempt, the driver returns the label to UPS. Note: The Declared Value limit is $50,000/package. |
Notes:
•Provide up to five e-mail addresses with which to send a notification of when the package will be picked up for return back to the original shipper. Use with one of the UPS Returns Plus Pickup Attempt Special Services.
•To specify an alternate address that should receive the returned package (if your shipping location is not the location that will receive the returned package), use the Sender tab on the Warehouse page.
