UPS Proactive Response® is a contract service that provides 24x7 monitoring of Next Day Air service and Worldwide Express service packages and letters throughout the UPS system. Any deviation in their normal handling will be identified as 'at risk'. Once a package is identified as being 'at risk', a UPS Customer Service Representative will investigate and attempt to resolve any service issues.

After your contract to use UPS Proactive Response® is activated, you must select the UPS Proactive Response® check box (shipper default key) in the Configuration tool (Shipper Defaults > Defaults page).

The charge for UPS Proactive Response® appears in the UPS Accessorials pages (both domestic and international) in the Configuration Tool.

While processing a UPS package on the Warehouse page, click [OPTIONS], then select the UPS Proactive Response® check box on the Shipment tab. The text PRO prints on the shipping label.