With the Hold at Location service option, the FedEx package is delivered to a specific location where the recipient of the package can pick it up.

Hold at Location is available with the following services:      

•FedEx Priority Overnight®

•FedEx Standard Overnight®

•FedEx 2Day®

•FedEx 2Day® AM

•FedEx Express Saver®

•FedEx 1Day® Freight

•FedEx 2Day® Freight

•FedEx 3Day® Freight

•FedEx International Priority®

•FedEx Ground® (US origin only)

Note: All of the existing Hold at Location (HAL) options are also now available for FedEx Ground® U.S. Service.

Rules

•The recipient must present a government-issued photo ID to pick up the package.

•When shipping the package, you must supply the address of the specific location where the package is to be held. For the addresses and hours of specific locations in the United States, see the drop-off locator on the FedEx Web site.  

•For FedEx International Priority® packages, call FedEx Express International Customer Service (see the FedEx Web site for the current number) for the available specific locations and the location code which is required for international packages.

•After the specific location makes three attempts to notify the recipient or shipper of the package, or five business days after the initial notification, whichever occurs first, the package will be considered undeliverable.

To process a Hold at Location package, see FedEx - Processing a Hold at Location Package.